Support to solve a problem with the motor pump, being in the warranty period or even out of it? Technical Assistance will help you.
(Luiz Carlos Medaglia Haesbaer – Quality and Technical Assistance)
The technical assistance service is essential for all companies that manufacture complex products that require specialized maintenance.
In motorcycle pumps, this reality is no different, and that is why we are so proud to guarantee our customers a wide assistance network, present in all states of the national territory.
A FAMAC Technical Assistance Network comprises more than 570 specialized service points, which are commercial establishments authorized to carry out maintenance on the product when it is still within the warranty period, legal or contractual.
Added to this is the direct support from the factory, which is available to customers to assist them in situations related to after-sales.
The network's mission is to meet the needs of its customers, both internal (the assistants themselves) and external (consumers), with regard to the provision of services, serving efficiently and quickly, thus guaranteeing the level of quality service that is trademark of FAMAC.
With adequate structure and tools to carry out repairs on equipment that are showing some type of malfunction, the service points, which we affectionately and more simply call ATs (“attes”), when necessary, replace damaged components with new parts , maintaining the original characteristics of the pump, thus ensuring a longer useful life for the equipment.
ATs are also able to offer preventive maintenance services, which is extremely important for the good performance and durability of the pumps. With this practice, it is possible to identify possible problems early and correct them before they become bigger and more complex to solve.
The team of technical assistance coordinators, which operates from within the FAMAC factory, offers full support to TAs through communication channels via cell phone, WhatsApp or e-mail.
Whenever requested or when a recurring demand is identified, the coordinators provide instructions and detailed technical information. They are also the link between TAs, customers and FAMAC's technical and engineering teams.
With regard to training, the ATs in the network have access to Educates FAMAC, an online course platform composed of Learning Trails developed to meet the assistance training demands. Thus, when a new employee is hired or even another one with more time at the company has a question, he will be able to find the concepts he needs about pumps and motor pumps in the courses that make up this track.
On the Trail you will also find videos that teach you step by step disassembly and assembly of the main lines of FAMAC products sold in the state in which the service is located. The cool thing is that from time to time Educa's training is being updated, which contributes to the company having more and more high-quality professionals serving our customers.
Whenever relevant or even necessary, face-to-face training at the factory, located in the city of Schroeder/SC, can also be carried out. In these meetings, the authorized team will be able to get to know FAMAC's facilities, the entire product line and its technical specifications, in addition to the assembly processes and details of the operation of the motor pumps.
Here on our website there is a tab for Technical Assistance and through it you will be able to access:
- Locate the nearest Technical Assistance: select the state and city and find the nearest authorized dealers;
- Talk to Us - Service: have access to the FAMAC coordinator responsible for the region and the means of contact; It is
- Product information: with the serial number, code or QRCode printed on the label, it is possible to consult the technical data of the pump.
In this way, FAMAC customers have the information and all the support necessary to diagnose and solve any problems with their equipment quickly and efficiently, with transparency in relation to the services offered, the repair deadlines and the costs involved.
And finally, let's talk about warranty, something that is very much related to technical assistance. Within the warranty period (3 months of legal warranty + 9 months granted by FAMAC), any and all maintenance or repair services on the pump must be carried out exclusively by an authorized network TA; otherwise, the equipment warranty is void.
What about when the product is not working properly and the warranty period has passed? It's okay that you can even think about taking it to any other place for repairs, but we at FAMAC trust you and that's why we always recommend taking it to one of our partners in the assistance network, as they are the most capable of solving the problem for you. .
Now that you know a little more about FAMAC's technical assistance, if you need it, you already know that you can always count on our team, both here at the factory and at the end, close to you.
A hug and see you next!
